"Should customers require further assistance our customer care team is available via Aer Lingus social channels and via our call centre." Cold spellĪ Status Orange low temperature and ice warning came into effect at 5pm on Sunday and will remain in place until midday on Monday.
"Our Customer Care team will contact any customers directly whose flight has been cancelled and will work to re-accommodate them on the next available services.
"Customers travelling today can check the status of their flight on before travelling to the airport. "Aer Lingus must give clear information to affected customers about their entitlement to compensation."Ī spokesman for the airline said: "Aer Lingus sincerely apologises to customers for the severe disruption caused today by the unavailability of key systems.A statement from Aer Lingus said: "We continue to monitor the weather conditions and wish to reassure customers that our teams are doing all they can to minimise any disruption to their travel plans. Meanwhile, Lisa Webb, from consumer magazine Which? said: "Aer Lingus's sudden cancellations of flights to and from the UK and Europe will cause thousands of passengers distress and anxiety when it comes to their travel plans. It was just so bad for her - I'd say she was around 80." "When we finally got water at about 1pm, one bottle each, the old lady couldn't even open the bottle. The experience was miserable - it was really cold, and there were two old ladies travelling to America behind us. I thought it would be resolved within 15 minutes, but we were left standing outside the terminal at the airport for five and a half hours. "At that stage, the queues had started to form outside, and we were told there was an IT issue. "We arrived at Dublin Airport at 9.15 on Saturday morning, and our flight wasn't due to take off until 11.35. The whole weekend has basically been ruined. One couple from Dublin said they were left stuck at the airport for almost ten hours on Saturday, when their flight to Toulouse, France, was seriously delayed. If you are in a distant airport, there aren't any Aer Lingus staff to communicate with you," he said. "People even came home from the airport yesterday to find that their flights had taken off despite the fact they were told their flight was cancelled. Thousands of passengers in Terminal 2 as Aer Lingus flights scheduled to depart to - and from - Dublin Airport involving most European and UK destinations were cancelled, due to IT problems at the airline. People have got no information or they've got conflicting information. "They are refunding people but the big problem is that they're being very, very poor at communicating this. Mr Corry added that the destinations in which people are stranded include Rome, Lanzarote, Bulgaria, Berlin, Geneva, Turkey and Venice. It could take several days to get all of those people home." We've got people stranded in 12 different cities throughout Europe, and most of them are having to make their own way home. Speaking yesterday, travel industry expert Eoghan Corry said: "There's around 9,000 people swept up in it all.
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The airline added that customers affected by the disruption will be able to change their travel plans free of charge. Thousands of people were seen queuing outside Terminal 2 at Dublin Airport on Saturday morning, when it was first reported that digital systems had failed.Īer Lingus has apologised to customers after it cancelled 51 flights to and from the capital's airport over the weekend but say its systems have now been restored. Up to 9,000 passengers remained stranded across 12 cities in Europe yesterday after Aer Lingus cancelled scores of flights following a major IT issue.
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